Supervision in the Hospitality Industry with Answer Sheet (AHLEI) 5th edition
ISBN:0133255085
ISBN13:9780133255089
Publisher:Educational Institute
Authors:Raphael R. Kavanaugh, Jack D. Ninemeier, . American Hotel & Lodging Educational Institute, . . American Hotel & Lodging Educational Institute, . . American Hotel & Lodging Educational Institute, . M American Hotel & Lodging Educational Institute, . . American Hotel & Lodging Association
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Supervision in the Hospitality Industry with Answer Sheet (AHLEI) Description
Supervision in the Hospitality Industry with Answer Sheet (AHLEI) 5 Edition Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA